Customer Success Manager

Job Location

San Francisco Bay Area, CA, USA

Job Level

Mid/Senior

Type of Job

Full Time

About the job

As a Customer Success Manager, you will be involved in working with our power utility customer projects and managing their goals and expectations. You will also work with the management and executive team to deliver success to customers that will lead to expansion and renewal opportunities.


Job Responsibilities:


  • Managing customer relationships and project plans to deliver success

  • Work with stakeholders and company's business units to come up with expansion opportunities

  • Drive adoption, renewal and expansion metrics

  • Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals

  • Be the main point of contact between the company and named Enterprise accounts

  • Track record of managing large, complex programs

  • Drive the successful adoption and onboarding

  • Must work within a team environment with sales, pre-sales and services peers

  • Form strategic relationships with key stakeholders to understand a customer’s business

  • Work with Buzz's executive, management, engineering and project management teams to strategize plans for adoption, onboarding, expansion and renewals for customers


To apply, send your resume (cover letter optional) to hiring@buzzsolutions.co

Requirements


  • Bachelor’s degree or higher in engineering or another technical field

  • 2 - 3 years of industry experience as a customer success manager, business associate, consultant or similar roles related to customer success/experience

  • History of success as a consultant, customer success, pre-sales, technical account management, or equivalent

  • Industrial Automation experience

  • Experience with driving digital transformation using cloud-based solutions and managing initiatives across R&D, pre-sales, sales, and services

  • Excellent communication, presentation, problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions

  • Good time management and self-starter skills

  • Strong desire toward continuous learning and improvement to provide better experiences for customers and self

  • Experience working with C-level executives

  • Experience with solution development processes and application support lifecycles

  • 3 + years experience with real-time data systems within an industrial manufacturing and/or operating industry

  • Experience with SaaS/PaaS

  • Knowledgeable with Cloud providers Microsoft, AWS or Google

About us

Buzz Solutions safeguards the world's energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections.

We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture backed and funded startup looking for great talent to share our vision of energy industry transformation.

Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way.

You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.

Address

San Francisco Bay Area, CA, USA